Need assistance? We can help!

FAQs

Can the hair be dyed?

Absolutely! For more vibrant results we recommend our 613 bundles/units.

How long is shipping?

Please allow up to 3-7 business days for processing and shipping is 2-5 business days. No orders are processed over the weekends or holidays.

When will I receive my tracking information?

After the allotted time for processing has passed, 3-7 business days, you will receive tracking information for your order(s) via email. Shipping takes between 2-5 business days.

Can I return or exchange my order?

We aim to make every customer love their units and bundles. Unfortunately, we do not accept returns or exchanges. ALL SALES ARE FINAL UNLESS THERE IS AN ERROR ON OUR END.

Will my order arrive in time for my event?

There is no guarantee. We advise you to order at least two weeks before your occasion. (i.e. birthdays, anniversaries, vacations, etc.)

Why aren't my split payments working?

Our shipping and billing system has regconized the address doesnt match and they suspect your order is fraudulent OR it may be that this transaction is considered a "high amount". To rectify that problem we suggest using klarna (afterpay, zip, sezzle) on another website or contacting their support team.